Using the question list
This page is meant to be copied into a document or spreadsheet. Each question is followed by a note on what kind of evidence could support the answer. A spoken answer is a starting point; a document or an independent check is stronger. Nothing here evaluates or endorses any company, and a company that answers every question well still needs to be checked against your own needs and your insurer's requirements.
Ask the same questions in the same order of every company you speak to, and write down who answered and when. If a person avoids a question, note that too. The pattern of answers across companies is usually more informative than any one reply.
If you only have time for a few questions in an emergency, prioritize who will perform the work, what the written scope says and how documentation will be shared. Those three tell you the most about whether the relationship will be workable. The remaining questions can be asked as the project begins, and any unanswered ones can be revisited at checkpoints before major work is authorized.
Scope and capacity
- How large are the buildings you usually work in, and what have you handled that is similar in size and type?
- Will your own employees do the work, or will subcontractors be used for any part?
- What equipment would you expect to bring for a floor of this size, and how is it powered?
- How will you protect operations in unaffected areas?
Documentation and records
- What will you document, and in what form do I receive it?
- How are moisture readings taken, how often and at which points?
- Will I receive a written scope before work starts, and how are changes recorded?
- How will you handle the inventory and contents in the affected area?
Answer tracker
- Question topic
- Who performs the work
- Company A
- Company B
- Evidence to request
- Written statement
- Question topic
- Credentials
- Company A
- Company B
- Evidence to request
- Issuer verification
- Question topic
- Insurance
- Company A
- Company B
- Evidence to request
- Certificate from the insurer
- Question topic
- Scope
- Company A
- Company B
- Evidence to request
- Draft written scope
- Question topic
- References
- Company A
- Company B
- Evidence to request
- Names you contact yourself
Reading the answers
- IfThe answer is specific and comes with a documentRecord it as supported and verify with the issuing party where possible.
- IfThe answer is confident but generalAsk a follow-up for specifics; treat it as a claim until clarified.
- IfThe company avoids putting terms in writingConsider that a reason to pause before signing.
- IfStatements about insurance outcomes are madeAsk your insurer directly, since a contractor does not decide coverage.
Common questions
Should I get more than one opinion?
When time allows, yes. In an urgent event, at least check the basics of the one you choose.
Can I use this for repair contractors too?
Largely yes. Adjust the equipment questions to the trade.
General information for Commerce City, not a quote or professional advice. In an emergency, call 911.